Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to provide fast and reliable shipping for all our customers. Please review our shipping policy below:
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during peak seasons.
Shipping Rates & Delivery Estimates:
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Israel Shipping:
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Delivery within 3–5 business days
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Flat rate: ₪35
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Free shipping on orders over ₪500
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Japan Shipping:
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Delivery within 3–5 business days
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Flat rate: ¥1,630
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Free shipping on orders over ¥20,000
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Shipment Confirmation & Order Tracking: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order online to get real-time updates on its status.
Shipping Restrictions: We currently do not ship to P.O. Boxes or APO/FPO addresses. We also do not offer international shipping to all countries at this time. If you are outside our shipping area, please contact our customer service team for more information.
Customs, Duties, and Taxes: For international orders, customers are responsible for any customs fees, duties, or taxes that may apply to the shipment. These charges are imposed by the destination country and are outside of our control.
Lost or Damaged Items: If your item is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in good condition.
Returns & Exchanges: If you are not completely satisfied with your purchase, you may return or exchange items within [insert number] days of receiving your order. The returned items must be in their original condition. For more details on how to process a return or exchange, please visit our Returns & Exchanges page.
Contact Us: If you have any questions regarding shipping or need assistance, please don't hesitate to reach out to our customer service team at [email address or phone number].
Feel free to adjust any specifics, especially regarding returns/exchanges, to match your policies!